Refund policy

Personalized Items:

We do not accept returns for any personalized gifts, whether purchased by you or someone else. We are not responsible for errors made in spelling submitted by the customer. Please confirm the spelling of your item before you place your order. These items that have errors due to a mistake in ordering will not be accepted for refund or exchange.
Personalized items may only be exchanged (not returned) if they are defective, or if we have made an error in spelling or product. We are unable to provide an exchange or refund of a duplicate gift, unless it was duplicated on your registry.

Blank or Non-Personalized Items:
We gladly accept exchanges of non-personalized products, within 7 days of receipt. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To start a return, you can contact us at positivelypersonal@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at positivelypersonal@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at positivelypersonal@gmail.com.